Staying Ahead of Customer Problems in the Connected Device Era

It’s connectedcustomer3 a.m. one night during the holiday break, and a problem with a crucial piece of equipment escalates at an important customer’s warehouse.

Not long ago, this would have been a three-alarm crisis for the manufacturer, service provider and customer — that is, once somebody finally noticed the problem. But the rise of connected devices and the Internet of Things means service organizations are increasingly able to respond to issues proactively, before a major problem develops.

 

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Keeping the Lights on at a Famed Holiday Spectacular

Light christmas lightsspectaculars are as much a part of the holiday season as visits to see Santa at the mall. And while many cities have impressive displays, few can rival the sheer scope of the show put on at Callaway Gardens in Pine Mountain, Ga.

With 15 different scenes using somewhere between 8 million and 10 million bulbs over five miles, the “Fantasy in Lights” show has been recognized by National Geographic Traveler as one of the 10 best places in the world to see holiday lights.

But putting together an event of that caliber takes a lot of time — and even more work. Here’s a look at how the team of Santa’s Southern Helpers gets the show ready.

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