Square Enix’s Handling of ‘Racism’ Case: A Page from Sony Playbook?

IndustryGamers is pleased to present you with our first column from new contributor Chris Morris, a veteran journalist who’s written for CNN and Forbes, among other publications.

The tempest in a teapot surrounding a non-player character in Deus Ex: Human Revolution is threatening to become a full-fledged storm – and Square Enix only has itself to blame.

The publisher’s response to the controversy over Letitia the Trash Lady fell short of what it needed to be, coming across as defensive and guarded, rather than apologetic. If this sounds somewhat familiar, there’s a good reason. That’s exactly the stance Sony took in April, when word first emerged that its online network had been compromised.

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