Walmart, Best Buy and Amazon have all cut the cost of the Xbox One Titanfall bundle from $500 to $450, putting the system within reach of Sony’s $400 PlayStation 4.
With consumer expectations set high, and the demand for instant gratification pressing, irritating problems—like new games going on the fritz, or screens blacking out—can be magnified, and consumers’ tempers can be short. Customer service wait times can feel epic, and some problems never seem to get fixed.
Add the echo chamber of social media, and one can get the impression that video game companies are uniquely bad when it comes to customer service. But is that true?
In the past several weeks, well-known, high-ranking executives at Microsoft’s Xbox division and Sony’s PlayStation unit—as well as other less familiar names—have announced their departure, and some analysts say these could reflect broader shifts in the industry.
Sometimes that’s legitimate. Sometimes, it’s user error. (And sometimes, it’s an odd mix of both.) Fixya has dug through over 40,000 complaints to determine the most common problems with each of the new machines on the market.
It took eight years and three months, but insatiable gamer Raymond Cox has finally done what he set out to do: reach the unthinkable Xbox Live Gamerscore of 1 million.
Cox, who goes by the username Stallion83, hit the milestone late last night after finishing a game of Titanfall. It was a momentous achievement, but hardly the first for him.
“Titanfall,” a new game from the creators of the “Call of Duty” juggernaut, hits shelves on Tuesday. It’s expected to be one of the biggest games of 2014. And it’s exclusive to Microsoft systems.
On February 24, Microsoft lowered the retail price of its next generation console in the UK from £429.99 to £399.99, the equivalent of a $50 price cut in the U.S. At the same time, the company unveiled an upcoming Titanfall bundle in both regions, which includes a copy of the system’s most anticipated game at no additional charge.
The bundling of such a big game raised some eyebrows, but the UK cut really set gaming forums ablaze. Was Microsoft acknowledging weakness in Xbox One sales? Was it “pulling a Nintendo” to remain competitive? Was the company throwing in the towel?
Not at all, but it’s clear the company — and its flagship console — have their work cut out for them.
Microsoft has acquired the rights to the Gears of War series from creator and former franchise developer Epic Games, ensuring that the series — one of the tentpoles of the Xbox line — doesn’t wander onto another system.
Word of the partnership came out earlier this week via Ars Technica. According to leaked documents, well-known Machinima YouTube video creators were paid a bonus by Microsoft for highlighting the Xbox One in their video content. However, the terms of the agreement stipulated that Youtubers not disclose they were being paid to promote the console. In other words, they were getting paid to pimp the system but were told not to tell anybody — nor say anything untoward about the Xbox One.
Many of those problems could be going away in the near future, though, as Microsoft has announced it’s working on a significant update for its next-generation system, intended to address user criticisms.