Major retailers drop Xbox One price by $50

Microsoft xbox-one-titanfall-price-dropmay not want to lower the price of the Xbox One just yet, but that’s not stopping some of the world’s biggest retailers from doing it anyway.

Walmart, Best Buy and Amazon have all cut the cost of the Xbox One Titanfall bundle from $500 to $450, putting the system within reach of Sony’s $400 PlayStation 4.

Read more at Yahoo! Games

Why customer service at video game companies seems so bad

Every gaming customer serviceindustry has its critics, but few are quite as vocal as an enraged video gamer whose game has just inexplicably stopped working—especially when a new console or game is involved.

With consumer expectations set high, and the demand for instant gratification pressing, irritating problems—like new games going on the fritz, or screens blacking out—can be magnified, and consumers’ tempers can be short. Customer service wait times can feel epic, and some problems never seem to get fixed.

Add the echo chamber of social media, and one can get the impression that video game companies are uniquely bad when it comes to customer service. But is that true?

Read more at CNBC.com

Video game brain drain: Top execs leave industry

As CNBC-ps4the video game industry says goodbye to one generation of hardware, it’s also saying goodbye to a number of high-profile names.

In the past several weeks, well-known, high-ranking executives at Microsoft’s Xbox division and Sony’s PlayStation unit—as well as other less familiar names—have announced their departure, and some analysts say these could reflect broader shifts in the industry.

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Report details biggest problems with next generation consoles

Everyone’s Sony Launches PlayStation 4 In Japan As Console Retakes U.S. Retail Lead Over Microsoft's Xbox Onea critic. And when the subject is next generation consoles, they’re especially ferocious.

Sometimes that’s legitimate. Sometimes, it’s user error. (And sometimes, it’s an odd mix of both.) Fixya has dug through over 40,000 complaints to determine the most common problems with each of the new machines on the market.

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Renowned Xbox gamer becomes the first to reach 1 million Achievement points

Achievement stallion-83-1-million-gamerscoreunlocked.

It took eight years and three months, but insatiable gamer Raymond Cox has finally done what he set out to do: reach the unthinkable Xbox Live Gamerscore of 1 million.

Cox, who goes by the username Stallion83, hit the milestone late last night after finishing a game of Titanfall. It was a momentous achievement, but hardly the first for him.

Read more at Yahoo! Games

Microsoft looks to ‘Titanfall’ to boost console sales

Sony titanfallmay have gained an early lead in the battle of the next generation consoles, but Microsoft is launching its counteroffensive—and it’s a big one.

“Titanfall,” a new game from the creators of the “Call of Duty” juggernaut, hits shelves on Tuesday. It’s expected to be one of the biggest games of 2014. And it’s exclusive to Microsoft systems.

Read more at CNBC.com

Is the Xbox One in trouble?

Roughly microsoft-xbox-one2three months after the Xbox One hit stores, its price was cut.

On February 24, Microsoft lowered the retail price of its next generation console in the UK from £429.99 to £399.99, the equivalent of a $50 price cut in the U.S. At the same time, the company unveiled an upcoming Titanfall bundle in both regions, which includes a copy of the system’s most anticipated game at no additional charge.

The bundling of such a big game raised some eyebrows, but the UK cut really set gaming forums ablaze. Was Microsoft acknowledging weakness in Xbox One sales? Was it “pulling a Nintendo” to remain competitive? Was the company throwing in the towel?

Not at all, but it’s clear the company — and its flagship console — have their work cut out for them.

Read more at Yahoo! Games

Microsoft buys Gears of War series

Marcus gears-bought-by-msFenix may not be done with his battle against the Locust.

Microsoft has acquired the rights to the Gears of War series from creator and former franchise developer Epic Games, ensuring that the series — one of the tentpoles of the Xbox line — doesn’t wander onto another system.

Read more at Yahoo! Games

Microsoft could be in hot water over controversial Xbox One marketing deal

Microsoft xbox-one-machinimaand game video network Machinima are defending a recently discovered advertising arrangement between the companies, but experts say they could be facing extended trouble down the road.

Word of the partnership came out earlier this week via Ars Technica. According to leaked documents, well-known Machinima YouTube video creators were paid a bonus by Microsoft for highlighting the Xbox One in their video content. However, the terms of the agreement stipulated that Youtubers not disclose they were being paid to promote the console. In other words, they were getting paid to pimp the system but were told not to tell anybody — nor say anything untoward about the Xbox One.

Read more at Yahoo! Games

Microsoft’s upcoming Xbox One update will target social features

The xbone-dashXbox One may have gotten out to a strong sales start, but there have been a few bumps along the way — especially with the system’s social features.

Many of those problems could be going away in the near future, though, as Microsoft has announced it’s working on a significant update for its next-generation system, intended to address user criticisms.

Read more at Yahoo! Games